Tenant Article Display




Deft Payment System

Our office has a nil tolerance for rent arrears.  Please ensure your rent is paid in advance at all times. If you have financial problems i.e. unemployment, please contact our office ASAP to discuss your situation. Sometimes problems can be solved in advance to avoid the situation of being in breach of your tenancy, and where legally possible, we may be able to assist with a solution.


DEFT allows you to make payments by credit card or from your bank, building society or credit union transaction account, 24 hours a day, 7 days a week.  To pay your rent by credit card there is no need to register before making payments. A surcharge for credit card payments does apply.  To pay your rent directly from your transaction account, you are required to register your details prior to taking advantage of this payment option. Registration is quick and easy and can be done online at www.deft.com.au.  If you do not have the internet, please feel free to come into our office and you may register from here with privacy. Alternatively you may contact DEFT on 1800 672 162.

To register, simply select the Online Direct Debit Registration option on the left of the page and:

  • complete your name and address details,
  • nominate a six digit (numeric) security code,
  • complete your account details,
  • nominate a security question and answer (should you misplace your Security Code),
  • agree to our service agreement, and
  • print or save the confirmation page detailing the registration and Service Agreement

To make your payments visit www.deft.com.au or call 1300 30 10 90

At the time of making your payment you will be asked for a DEFT Registration Number. To proceed with your payment please enter the number on your card enclosed.  Payments are from your transaction account attract a convenience fee. Once a payment has been made, you will be given a transaction confirmation number, which you should record as proof of your payments.  For convenience, both phone and internet payment options allow you to schedule recurring weekly, fortnightly, monthly or quarterly rental payments in advance. So you can ‘set and forget’ your rental payments.

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