P: +61 7 3823 4988
F: +61 7 3823 1588
Shop 1/72 Old Cleveland Rd Capalaba 4157
Update 18th March 2020
With the prevalence of coronavirus (COVID-19) in Australia slowly spreading, the well-being of HomeRentals clients and our staff is of great importance to us. We are emailing or texting you to update you on our contingency plans as a business as of close of business today.
Our office is now closed to the public, however some of our staff are in attendance handling the day to day running of our business. In addition, the remainder of our staff are working from home and have access to all our software and databases. At this stage, we will make every effort to keep our business running, and keep all our processes as normal as possible.
Following is a brief outline of factors that will affect you, our owners
RENT PAYMENTS- Rent will be paid as normal into our trust account and disbursed as normal to you at the end of the month. As of today, we have contacted the RTA (Residential Tenancy Authority) and the REIQ (Real Estate Institute of QLD) with regard to tenants who have been stood down due the virus or who have gone into self- isolation due government regulations and cant pay their rent. NO ADVICE has been received at this stage and we will endeavour to keep you informed.
MAINTENANCE- At this stage, all our tradespeople are still working. However, subject to the tradesperson, there might be a requirement for the tenants to vacate their property to attend to certain types of maintenance.
ROUTINE INSPECTIONS- As of close of business today, we are postponing all our normal routine inspections. This will be reviewed on a monthly basis and you will be updated accordingly. Tenants have been advised of this and that it is still their responsibility to maintain your property in a presentable manner.
OPEN HOMES/VIEWING- As of close of business today, we will no longer be showing homes to prospective tenants whilst they are occupied by another tenant. This is not only to protect our current tenants, but also our staff and the public from possible infection.
Our priority is to ensure that all our clients and staff remain healthy. If you have any queries or questions, please feel free to contact us. Please be patient as we have limited office staff on duty. If any of the above circumstances change, we will update you accordingly.
Please remain safe and healthy during these trying times that we all face.
The Team at HomeRentals Queensland
P: 07 3823 4988