Maintenance

Make Sure Your Home is Maintained

Electrician

1. Jaymar Electrical Pty Ltd
   Contact Greg Newell on  0418 873 226

Plumbing

1. Wellington Point Plumbing
   Contact Peter Bool on 0418 172927
   
   
2. MA Harrison Plumbing and Draining
   Contact Michael Harrison on 0402 272259

If you are a resident in a HomeRentals Queensland property, we want to make sure your home is maintained and that maintenance emergencies are dealt with quickly.

If a maintenance request IS EMERGENCY, please contact our office by telephone (07) 3823 4988 to indicate you are filing an emergency request.

If you require maintenance that is not an emergency, please complete the form and we will process it as soon as possible.

Remember, an emergency is anything relating to the property under the lease that is threatening to life, health or the property and cannot wait until the next business day for repair.

HomeRentals Queensland retains the right to determine the status of maintenance requests.

The following are some guidelines as to what constitutes a maintenance emergency:

1. Clogged toilet - This is considered an emergency only if there is only one toilet on the premises.
2. Broken Pipe – Turn off the water valve to the broken pipe or to the exterior water main, if you can locate it, until a contractor arrives. Do everything you can to contain any leaking or flooding and if necessary, contact other residents who may be affected by the leak.
3. No Hot Water – This may be considered an emergency only if there has been no hot water for some time. Be resourceful and heat pots of water on the stove etc. until a contractor arrives. If out of hours you will have to wait till the next business day to avoid exorbitant after hours costs to the owner.
4. Gas Odour – If you suspect a leaking appliance then turn off the appliance and turn off the gas supply to the appliance. Then call the gas Company or Energex.
5. Lock Outs – Management is not responsible for tenants who have locked themselves out of their premises. Homerentals Queensland will have a spare set of keys for your address which can be borrowed short term. If out of office hours it is the resident’s responsibility to contact a Lock smith to gain entry. The lock may not be changed without the express permission of HomeRentals Queensland.
6. No electricity – This can often be caused by a faulty appliance which throws the safety circuit breakers or burns out a fuse. Check these first. If an electrician is necessary the emergency number above can be used. If our electrician is unavailable call an electrician of your choice, pay him/her for the service and seek recompense from the office during office hours.

A reminder that the tenant is responsible for the cost of any repair needed as a result of their own negligence, misuse or damage caused to the electricity supply.

Please note: Missed appointments, Neglect and Unnecessary service calls – The resident is responsible for the payment of any service call charged by a tradesman for a missed appointment, for not providing access requested, for failing to control a pet that may pose a threat to the tradesman or for any other reason that is clearly the fault of or is under the control of the resident that does not allow the contractor to complete the necessary work. Residents may cancel an appointment by calling our office during regular hours and speaking with a member of our staff no less than 90 minutes prior to their scheduled appointment with the tradesman or contractor.

If a maintenance request IS EMERGENCY, please contact our office by telephone (07) 3823 4988 to indicate you are filing an emergency request.